Terms of Service

1. Agreement to these terms

Impact Flow (the “Service”) is a management platform for nonprofit organizations, covering people records, donations, program registrations, appointments, volunteers and email communication. By creating an account or using the Service you agree to these Terms of Service on behalf of yourself and, where applicable, the organization you represent. If you do not agree, do not use the Service.

You must be at least 18 years old and authorized to act for your organization to create an organization account.

2. Accounts and organizations

Signing up creates an organization workspace with you as its first administrator. Administrators may invite additional staff accounts. You are responsible for keeping credentials confidential, for all activity under your organization’s accounts, and for ensuring the information you provide is accurate. Notify us promptly at support@impactflow.example if you suspect unauthorized access.

3. Plans, trial and billing

New organizations start with a free 30-day trial with access to all features. After the trial, the Service is available on a free Starter plan and on paid plans with higher limits and additional features, as described on the pricing page. Paid subscriptions are billed in advance through our payment processor, Stripe, and renew automatically until cancelled.

You can cancel your subscription at any time from the Billing page. After cancellation your organization’s data becomes read-only for 30 days so you can export it, and is then permanently deleted. Except where required by law, fees already paid are non-refundable; plan changes take effect for the following billing period.

We may change plan pricing or limits with reasonable advance notice; changes apply from your next billing period.

4. Payments you collect from your supporters

Donations, registration fees and other payments made to your organization through the Service are processed through your organization’s own Stripe account under your agreement with Stripe. We are not a party to those transactions. Your organization is solely responsible for how those funds are used, for refunds to your supporters, and for issuing any receipts (including tax or charitable donation receipts) required by the laws that apply to you.

5. Your data

Your organization owns the data it stores in the Service — its people records, donations, registrations, appointments, volunteer records and messages (“Organization Data”). You grant us the limited rights needed to host, process, back up, transmit and display Organization Data in order to operate the Service. We access Organization Data only to provide and support the Service, and handle personal data as described in the Privacy Policy.

You are responsible for the lawfulness of the Organization Data you collect — including having a lawful basis to store personal information about your donors, clients, members and volunteers, and for obtaining any consents required to email them. Export and backup tools are provided in the application; we recommend keeping your own copies of important data.

6. Acceptable use

You agree not to:

• use the Service for unlawful, deceptive or fraudulent purposes;
• send unsolicited bulk email, or email that violates anti-spam laws — recipients’ unsubscribe requests must be honored;
• probe, disrupt or overload the Service, attempt to access other organizations’ data, or circumvent usage limits or security measures;
• resell or white-label the Service without our written agreement;
• upload malicious code or content that infringes others’ rights.

We may suspend or terminate accounts that violate these Terms, and we may remove content that we reasonably believe is unlawful.

7. AI features

Some plans include AI-assisted features such as the in-app help assistant. AI output can be inaccurate or incomplete and is provided for convenience only — verify anything important before relying on it. AI features are not a substitute for professional advice.

8. Availability and support

We work to keep the Service available and your data safe, including automated backups, but the Service is provided without a guaranteed uptime level. We may modify features over time and will not materially reduce the core functionality of your plan without notice. Support is provided by email at support@impactflow.example.

9. Intellectual property

The Service, including its software, design and documentation, remains our property or that of our licensors. These Terms do not grant you any rights in the Service other than the right to use it while your account is in good standing.

10. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF DATA, REVENUE OR GOODWILL. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Changes to these terms

We may update these Terms from time to time. If a change is material we will give notice in the application or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

12. Contact

Questions about these Terms can be sent to support@impactflow.example.